Help & Support
Have a question or ran into an issue? We're here to help — pick whichever way works best for you.
WhatsApp
Fastest — usually within minutes
Email
liangmaipvtltd@gmail.com
Order History
Check status of a past order
Refund Policy
What's covered & what's not
Frequently Asked Questions
How fast is delivery after payment?
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Most orders are delivered instantly or within a few minutes of successful payment. You can track live status on the Order History page.
I entered the wrong Player ID — what do I do?
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Contact us immediately with your Order ID. If the top-up hasn't been delivered yet, we may be able to stop it — but once delivered to a Player ID, it generally can't be reversed, so always double-check before paying.
My payment was deducted but I didn't receive my order.
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Check Order History first — this often resolves automatically within a few minutes and, if it fails, is auto-refunded to your Wallet. If it's still stuck after that, message us with your Order ID.
How do I add money to my wallet?
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Go to Wallet from the bottom navigation and tap "Add Money." Wallet balance can be used to pay for any order instantly, without re-entering payment details each time.
Can I get a refund?
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It depends on the situation — see our full Refund Policy for exactly what's covered.
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